Refund Policy

You may request a full refund for the Team Velocity Accelerator within 30 calendar days of the original purchase date. The 30-day period begins on the date shown on your payment confirmation.

You do not need to complete every lesson or prove that the course failed. We may ask what you tried and what fell short because the answer helps us improve, but responding is not a condition of the refund.

Email floyd@neuvero.ai within the 30-day period. Use the subject line “Team Velocity Accelerator refund request” and include:

• the name and email address used for the purchase;
• the approximate purchase date; and
• the Stripe receipt or payment reference, if you have it.

These details help us find the correct transaction. If you no longer have them, write to us anyway and we will work with the information available.

An approved refund returns the full course purchase price and any applicable sales tax collected on that purchase. We do not deduct a processing or administration fee.

Refunds are returned through Stripe to the original payment method. Your bank or card provider controls when the credit appears after Stripe processes it, and that can take several business days. We will confirm when the refund has been submitted.

Refunding the purchase ends the course license connected to that purchase. We may remove the related entitlement and access to paid course materials. Your privacy rights and any obligations that reasonably continue after termination remain unaffected.

• Duplicate charge: contact us as soon as you notice it so we can investigate and reverse any confirmed duplicate.
• Technical access problem: contact us so we can restore access. You may still request the 30-day refund rather than waiting for a fix.
• Purchase through another seller: if a product is sold by an authorized third party rather than through Neuvero’s Stripe checkout, that seller’s refund process may apply.
• Abuse or fraud: we may investigate requests connected to suspected payment fraud or material misuse, while respecting rights that cannot be limited by law.

This policy adds to any mandatory refund, cancellation, or consumer-protection rights available to you. It does not replace or restrict them.

If you are unsure whether your situation fits this policy, contact us. We would rather understand the problem than make the process difficult. Visit the contact page or email floyd@neuvero.ai.